Shipping policy

Shipping Policy

Thank you for shopping with Dolly & Co. We are committed to delivering your order quickly, safely and efficiently.

Order Processing

Orders are processed Monday to Friday (excluding public holidays).

Please allow 1–2 business days for your order to be processed before dispatch. During promotional periods or new collection launches, processing times may be slightly longer.

Shipping Within Australia

We offer Australia-wide shipping.

Standard Shipping

Estimated delivery: 2–8 business days
Cost: FREE

Express Shipping

Estimated delivery: 1–4 business days
Cost: $14.95 AUD

Free standard shipping is available on Australian orders over $9.95 AUD

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number so you can monitor your delivery.

Delivery Times

Delivery estimates are provided as a guide only and may vary depending on your location and the courier network.

Rural and remote locations may require additional delivery time.

Incorrect Addresses

Please ensure your shipping details are correct before placing your order.

Dolly & Co cannot accept responsibility for delays or additional shipping charges resulting from incorrect delivery information.

Lost or Delayed Parcels

If your parcel appears delayed or has not arrived within the expected timeframe, please contact us at dollycostore@gmail.com and we'll gladly assist in locating your order.